-
How do I book a ride?
Please complete the Request a Trip form and we will contact you with a custom quote. You may also call us at 215-939-5775 (Pennsylvania) or 410-237-7900 (Maryland) and we'll be happy to help you.
-
How do I contact Sarah Car Care?
You may call us at toll free at 1-888-311-8340 or directly at 215-939-5775 (Pennsylvania) or 410-237-7900 (Maryland) and we'll be happy to help you. You're also welcome to send us an email at info@sarahcarcare.com.
-
What is your email address?
Our email address is info@sarahcarcare.com. If you are seeking Human Resources' assistance, please email us at hr@sarahcarcare.com.
-
What are your hours of operation?
Sarah Car Care is open Monday – Friday from 6 am EST to 5 pm EST. On Saturdays, we are open from 9 am to 6 pm and Sundays from 10 am-5 pm.
-
Where are you located?
Sarah Car Care is located at:
Pennsylvania
7147 Lynford Street
Philadelphia, PA 19149-1113
(215) 939-5775
Maryland
1001 Exeter Hall Avenue
Baltimore, MD 21218
(410) 237-7900
-
Deposits and Cancellations
Deposit:
All reservations require a deposit of not more than 20% of the quoted charter price.
Deposits are subject to forfeiture of not more than 50% of the deposit if the charter is cancelled by the customer more than 15 but less than 30 days prior to the date the transportation was to depart.
Deposits are subject to forfeiture of not more than the total amount of the deposit if the cancellation occurs within 15 days prior to the date the transportation was to depart.
-
Can I pay cash?
Yes, you may pay in cash. We also accept major credit cards.
-
Do you charge a stairlift fee?
For trips that require the use of a stairlift, an additional charge of $150 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above. This fee is necessary to cover the specialized equipment, setup, and assistance required to safely transport individuals using a stairlift.
-
Do you have a bariatric service charge?
For trips that require the use of specialized equipment and/or extra staff to safely transport bariatric passengers, an additional charge of $200 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above.
-
Clean Up/Damage Fee
A cleaning fee of $150.00 will be charged to the client in the event of excessively soiled interiors, including spillage, smoking, gym-related mess, vomit, drops of coffee, grease from food, other drinks (excluding water), sand or dirt on floor mats, bodily fluids like vomit, paint, or extensive sticky or staining liquid messes (excluding water), gum, and other sticky materials.
-
Lost & Found Return Fee
In the event of lost items being found and returned to the client, a lost and found charge of $20.00 will be applicable. This fee covers the administrative and handling costs associated with locating, storing, and returning lost belongings to their rightful owners.
-
Stairlift Service Charge
For trips that require the use of a stairlift, an additional charge of $150 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above. This fee is necessary to cover the specialized equipment, setup, and assistance required to safely transport individuals using a stairlift.
-
Senior Citizen Discount
Sarah Car Care is pleased to offer a 15% Senior discount. Please contact us at 1-888-311-8340 and we will be happy to assist you.
Here are the details:
The rates for senior citizens, having proper identification, will be 15% of the shared ride rate rounded upward to the nearest nickel, provided that the carrier is under contract with the Pennsylvania Department of Transportation under provisions of Section 704 of Act 36 of 1991 (The Lottery Fund Preservation Act).
-
Where are you located?
Our headquarters is located at 7147 Lynford Street in Philadelphia, PA 19149. We also offer student and public transportation services in Baltimore, MD. Our new Maryland office is located at 1001 Exeter Hall Ave. Baltimore, MD 21218
-
Does your business hold the necessary licenses to offer transportation services in Pennsylvania?
Our firm operates under the Paratransit Authorization granted by the Pennsylvania Public Utility Commission. This allows us to function as a common carrier. If you have any specific questions or need further details about our services, please contact us at 215-939-5775.
-
Does your business hold the necessary licenses to offer transportation services in Maryland?
Our firm is approved by the Maryland Public Service Commission to operate as a Charter/Contract Passenger Carrier by motor vehicles. If you have any specific questions or need further details, please contact us at 410-237-7900.
-
Where can I access information about your licenses in Pennsylvania and Maryland?
You can access information about our licenses by visiting the Pennsylvania Public Utility Commission's website, also known as 'PA PUC.'
Here is the website: https://www.puc.pa.gov/
You can access information about our licenses by visiting the Maryland Public Service Commission's website, also known as 'PSC.'
Here is the website: https://www.psc.state.md.us/
-
Are you in Baltimore, MD?
Yes, we have recently expanded our services to the greater Baltimore, MD area.
NEW Office Location in MD
1001 Exeter Hall Ave, Baltimore, MD, 21218