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FAQs (1)

FAQ Section1
  • What are your hours of operation?

    Sarah Car Care is open Monday – Friday from 6 am EST to 5 pm EST.  On Saturdays, we are open from 9 am to 6 pm and Sundays from 10 am-5 pm.

  • Where are you located?

    Our headquarters is located at 7147 Lynford Street in Philadelphia, PA 19149.   We also offer student and public transportation services in Baltimore, Md.

  • What is your email address?

    Our email address is

  • What kind of vehicle will be transporting my child?

    School vehicle - A motor vehicle, except a motorcycle, designed for carrying no more than ten (10) passengers, including the driver, and used for the transportation of preprimary, primary, or secondary school students while registered by or under contract to the school district.

  • I think my student may have left something on the school vehicle. What should I do?

    To retrieve a lost item, you can contact Sarah Car Care at 1-888-311-8340 and request that a staff member checks the assigned student’s vehicle. Please have your student’s school vehicle route number ready when reaching out to Sarah Car Care.  

  • I got home late in the afternoon, and I cannot find my child. What do I do?

    If there is no authorized individual present to receive your child from the school vehicle, your child will not be left with an unauthorized individual. The driver will attempt to contact the parents/guardian, and after multiple attempts, Dispatch will notify the school district. If other students are present in the vehicle, the driver will drop them off first and then make a second/final attempt to drop off the undeliverable student. If no one is available, Drop-Off Center protocol will be activated, and a note with the Drop-Off Center’s location and contact information will be placed at the door.

  • Can I drop off my child at school and get transportation back in the afternoon?

    Yes, our drivers consistently report to the assigned school to ensure that no student is left behind. In the event we find your child at school, we will proceed with the route/run as usual.

  • I’d like to apply for a driver's job. How do I apply?

    We are happy to hear that you’d like to join the Sarah Car Care Team.  You may submit your resume to or apply in person at:




    PHILADELPHIA, PA, 19149-1113


    1001 Exeter Hall Ave

    Baltimore, MD, 21218

  • Do you have mobility aids to assist students or passengers that require extra assistance?

    Yes, Sarah Car Care is committed to diversity and inclusion. We are proud to offer a variety of mobility aids, monitors, and services to our passengers.

  • Can the driver provide additional assistance?

    Yes, our drivers are happy to assist you with boarding and exiting the vehicle. However, they are not allowed to lift or carry customers. Upon request, drivers may escort you to and from the ground-level exterior door of the building, as long as the school vehicle remains within view and no children are left alone in the vehicle. While drivers are not permitted to inquire about your disabilities or special needs, it's crucial not to rely on them to know the specific assistance you may require. Please communicate your needs clearly to ensure a safe and comfortable experience.

  • Are you in Baltimore, MD?

    Yes, we have recently expanded our services to the greater Baltimore, MD area.

    NEW Office Location in MD

    1001 Exeter Hall Ave, Baltimore, MD, 21218

  • One of your drivers almost hit me. I want to file a complaint.

    We sincerely apologize that this happened.  Please be assured that we take safety very seriously at Sarah Car Care.  Please contact our Safety & Compliance Department, at  MUNEER@SARAHCARCARE.COM.   You may also call us at (888) 311-8340 to report your concerns.

  • My child wants to go to her friend's house after school. If I call the school and let them know, can she go with her friend?

    Regrettably, we are unable to accommodate school vehicle route/run changes for playdates or visits to a friend’s house. Any changes must be approved by the School District Transportation Department.

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