According to state law, school vehicle/bus drivers are prohibited from allowing any unauthorized person to ride on the bus while transporting pupils to and from school. For the safety and well-being of all students, parents/guardians should never board a bus with students on board, as it can be unsettling for bus riders and may startle the bus driver. In instances where authorized adults are assigned to monitor students during transportation, they are typically fingerprinted and approved employees of the district. These personnel are strategically placed near students who require the highest level of supervision.

Yes, our drivers consistently report to the assigned school to ensure that no student is left behind. In the event we find your child at school, we will proceed with the route/run as usual.

Yes, our drivers are happy to assist you with boarding and exiting the vehicle. However, they are not allowed to lift or carry customers. Upon request, drivers may escort you to and from the ground-level exterior door of the building, as long as the school vehicle remains within view and no children are left alone in the vehicle. 

While drivers are not permitted to inquire about your disabilities or special needs, it's crucial not to rely on them to know the specific assistance you may require. Please communicate your needs clearly to ensure a safe and comfortable experience.

School drivers will wait until 5 minutes after the pick-up time even if they arrive early. We recommend students to be at the stop 10 minutes prior to their pickup time. There are many factors that may impact the time a driver arrives at a given stop. Daily traffic patterns and student loads are unpredictable and may cause a driver’s time to vary. These situations, plus differences in clock times, have proven over the years that arriving ten minutes early gives students an adequate window of time to ensure they catch the school vehicle.

If there is no authorized individual present to receive your child from the school vehicle, your child will not be left with an unauthorized individual. The driver will attempt to contact the parents/guardian, and after multiple attempts, Dispatch will notify the school district. If other students are present in the vehicle, the driver will drop them off first and then make a second/final attempt to drop off the undeliverable student. If no one is available, Drop-Off Center protocol will be activated, and a note with the Drop-Off Center’s location and contact information will be placed at the door.

To retrieve a lost item, you can contact Sarah Car Care at 1-888-311-8340 or email us at info@sarahcarcare.com and request that a staff member checks the assigned student’s vehicle. Please have your student’s school vehicle route number ready when reaching out to Sarah Car Care, Inc.

Regrettably, we are unable to accommodate school vehicle route/run changes for playdates or visits to a friend’s house. Any changes must be approved by the School District Transportation Department.

Boarding and riding the bus: 

• Enter in an Orderly Manner: Board the bus in an organized and orderly manner, ensuring a smooth process for everyone. 
• Remain Seated Until Destination: Take a seat promptly and remain seated until the bus reaches your designated destination. 
• Maintain Conversational Volume: Engage in conversations at a normal volume to avoid distracting the driver. 
• Clear Aisles and Emergency Exits: Keep the aisles and emergency exits free from any belongings for safety reasons. 
• Respect Fellow Passengers: Show consideration for the rights and space of other passengers during the journey. 
• No Drinking or Eating: Consumption of food and drinks is not permitted during the bus ride. 
• Secure Sharp Objects: Carry pointed or sharp objects such as pens, pencils, or scissors in a case or container. 
• Refrain from Throwing Objects: Do not throw any objects from the bus during the journey. 
• Keep Limbs Inside Windows: Refrain from putting your head or hands out of the windows for safety purposes. 
• Preserve Bus Equipment: Do not deface, damage, or tamper with any bus equipment, including emergency exits. 
• Compliance with Driver Instructions: Obey the instructions provided by the bus driver at all times.

A school vehicle is defined as:  A motor vehicle, except a motorcycle, designed for carrying no more than ten (10) passengers, including the driver, and used for the transportation of preprimary, primary, or secondary school students while registered by or under contract to the school district.

Our safety protocol encourages children to wait on the side of the street where they reside for boarding. Our drivers make every effort to facilitate boarding on the door side. In cases where students need to cross the street, our drivers and/or attendants will stop traffic in all directions to ensure their safety.

Please complete the Request a Trip form and we will contact you with a custom quote. You may also call us at 215-939-5775 (Pennsylvania) or 410-237-7900 (Maryland) and we'll be happy to help you.

You may call us at toll free at 1-888-311-8340 or directly at 215-939-5775 (Pennsylvania) or 410-237-7900 (Maryland) and we'll be happy to help you.  You're also welcome to send us an email at info@sarahcarcare.com.

Our email address is info@sarahcarcare.com.  If you are seeking Human Resources' assistance, please email us at hr@sarahcarcare.com.

Sarah Car Care is open Monday – Friday from 6 am EST to 5 pm EST.  On Saturdays, we are open from 9 am to 6 pm and Sundays from 10 am-5 pm.

Sarah Car Care is located at:

Pennsylvania

7147 Lynford Street

Philadelphia, PA 19149-1113

(215) 939-5775

Maryland

1001 Exeter Hall Avenue

Baltimore, MD 21218

(410) 237-7900

Deposit: 

All reservations require a deposit of not more than 20% of the quoted charter price.

Deposits are subject to forfeiture of not more than 50% of the deposit if the charter is cancelled by the customer more than 15 but less than 30 days prior to the date the transportation was to depart. 

Deposits are subject to forfeiture of not more than the total amount of the deposit if the cancellation occurs within 15 days prior to the date the transportation was to depart.

Yes, you may pay in cash.  We also accept major credit cards.

For trips that require the use of a stairlift, an additional charge of $150 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above. This fee is necessary to cover the specialized equipment, setup, and assistance required to safely transport individuals using a stairlift.

For trips that require the use of specialized equipment and/or extra staff to safely transport bariatric passengers, an additional charge of $200 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above.

A cleaning fee of $150.00 will be charged to the client in the event of excessively soiled interiors, including spillage, smoking, gym-related mess, vomit, drops of coffee, grease from food, other drinks (excluding water), sand or dirt on floor mats, bodily fluids like vomit, paint, or extensive sticky or staining liquid messes (excluding water), gum, and other sticky materials.

In the event of lost items being found and returned to the client, a lost and found charge of $20.00 will be applicable. This fee covers the administrative and handling costs associated with locating, storing, and returning lost belongings to their rightful owners.

For trips that require the use of a stairlift, an additional charge of $150 will apply in addition to the Load/Base Rate and any other applicable charges mentioned above. This fee is necessary to cover the specialized equipment, setup, and assistance required to safely transport individuals using a stairlift. 

Sarah Car Care is pleased to offer a 15% Senior discount.  Please contact us at 1-888-311-8340 and we will be happy to assist you.

Here are the details:

The rates for senior citizens, having proper identification, will be 15% of the shared ride rate rounded upward to the nearest nickel, provided that the carrier is under contract with the Pennsylvania Department of Transportation under provisions of Section 704 of Act 36 of 1991 (The Lottery Fund Preservation Act). 

Our headquarters is located at 7147 Lynford Street in Philadelphia, PA 19149.   We also offer student and public transportation services in Baltimore, MD. Our new Maryland office is located at 1001 Exeter Hall Ave. Baltimore, MD 21218

Our firm operates under the Paratransit Authorization granted by the Pennsylvania Public Utility Commission. This allows us to function as a common carrier. If you have any specific questions or need further details about our services, please contact us at 215-939-5775.

Our firm is approved by the Maryland Public Service Commission to operate as a Charter/Contract Passenger Carrier by motor vehicles.  If you have any specific questions or need further details, please contact us at 410-237-7900.

You can access information about our licenses by visiting the Pennsylvania Public Utility Commission's website, also known as 'PA PUC.' 

Here is the website: https://www.puc.pa.gov/

You can access information about our licenses by visiting the Maryland Public Service Commission's website, also known as 'PSC.' 

Here is the website: https://www.psc.state.md.us/ 

Yes, we have recently expanded our services to the greater Baltimore, MD area.

NEW Office Location in MD

1001 Exeter Hall Ave, Baltimore, MD, 21218

Please email us at hr@sarahcarcare.com or you may also call the Sarah Car Care Human Resources team at 410-237-7900 or toll-free at 1-888-311-8340.

Human Resources Team

Philadelphia (215) 939-5775

Baltimore (410) 237-7900

Toll-Free (888) 311-8340

The requirements for being a driver or attendant are submission of the following:

Pennsylvania:

Driver's License 

Social Security Card

FBI Record Clearance 

Child Abuse Clearance 

Criminal Background Check 

Recognizing and Reporting Child Abuse Certification

First Aid, CPR and AED Certifications

Defensive Driving Course (Required for Driver)

PASS Basics Course  (Required for Driver)

Wheelchair Securement Certification

Conflict Resolution Certificate

Drug Test  (Required for Driver)

Physical Health Exam

Master Transportation Services Agreement

Sarah Car Care Consent Forms

Services Description Sign-Off

Maryland:

Driver's License

Social Security Card

DOT Physical  (Required for Driver)

Criminal Background Check

MDOT - Motor Vehicle Administration Record  

10 Panel Drug Screen

First Aid, CPR and AED

Defensive Driving Course (Required for Driver)

PASS Basics Course  (Required for Driver)

 PUB 117 Training (Required for Driver)

Master Transportation Services Agreement

Sarah Car Care Consent Forms

Services Description Sign-Off

1. Supervise and ensure the safety of individuals under their care, which may include children, students, seniors, or other passengers.
2. Assist with boarding and exiting vehicles, including helping those with special needs or disabilities. Including but not limited to assisting students cross the street, buckling in a child to the booster seat, or assisting with a seatbelt or vest.
   
3. Maintain order and enforce rules to ensure a safe environment.
4. Provide basic first aid and respond to emergencies when necessary.
5. Assist with daily activities, which may include recreational programs, educational support, or transportation services.
6. Conduct safety checks and inspections of equipment or vehicles.
7. Communicate effectively with supervisors, parents, and individuals under their care. 
8. Professionally and appropriately report situations relating to a child’s behavior or other conditions that could impact a Paratransit Driver’s ability to safely operate the vehicle.
   
9. Maintain cleanliness and orderliness of the assigned area or vehicle.
10. Keep accurate records and complete necessary paperwork.
11. Participate in required training programs and stay up to date with safety procedures.
12. Other duties as assigned.

1. Operate paratransit vehicles safely and efficiently, adhering to all traffic laws and regulations.
2. Provide individualized assistance/accommodation to children, students, seniors, and/or disabled passengers by utilizing wheelchair lifts, seats, and other special access necessary to ensure a safe, secure, and comfortable ride. 
3. Conduct pre-trip, during-trip, and post-trip vehicle inspections to ensure proper operating conditions.
4. Maintain accurate records of mileage, client information, and driving activities.
5. Communicate effectively with dispatchers, supervisors, and passengers.
6. Follow established routes and schedules, using GPS equipment when necessary.
7. Provide excellent customer service, demonstrating patience and understanding when interacting with passengers.
8. Respond appropriately to emergencies, delays, and schedule changes.
9. Maintain a clean and orderly vehicle interior.
10. Complete required paperwork, including incident, accident, and mechanic concern reports when necessary.
11. Practice defensive driving at all times and avoid vehicular and industrial accidents through safe driving and work habits. 
12. Perform all other duties as assigned.

Drivers and Attendants are Independent Contractors and will receive a Form 1099 for tax purposes.

Maryland

No.  Sarah Car Care will assign the route.  Assigned routes in Baltimore may change frequently, therefore it's necessary for Sarah Car Care to assign the route. 

Pennsylvania

Sarah Car Care provides routes. Drivers and attendants have the option to accept or decline the available route offered.  If a route is declined, then you must wait for the next available route(s) to be offered.

Maryland

Sarah Car Care only uses company-provided wheelchair-accessible vans.  We currently have a fleet of 10 vans available across Baltimore and Howard County.  We have 5 new wheelchair-accessible vans allocated for WMATA (Washington Metropolitan Area Transit Authority).

Pennsylvania

Yes, Drivers may use their own cars following approval from Sarah Car Care.  Individuals providing services to Sarah Car Care may also be provided a company car instead of using their own vehicle.

No, all of our driver and attendant positions are independent contractor roles.

Yes, provided that the attendant has been approved by Sarah Car Care and passed the required training. Sarah Car Care may then give permission for him/her to work with you on the same route.

No, we do not offer any benefits.

Unfortunately, we cannot guarantee routes or shifts.  Each driver and attendant will be on a waiting list.  Sarah Car Care will contact you for your assignment.  You have the option to accept or decline the route.  If the route is declined, you will then have to wait for the next available route(s).

Maryland

Drivers and Attendants should submit an email request 3 days in advance of the requested date.

Pennsylvania 

Drivers and Attendants should submit a request through our Sarah Car Care Jotform or through your assigned WhatsApp Route group.  The request should be sent 3 days in advance of the requested date.

Yes, Sarah Car Care will accept certificates from your previous employer for review, however, most certificates must be dated within one year of your start date with Sarah Car Care. If a certificate was received more than one year ago, Sarah Car Care may request you to initiate requests for new certificates.

We sincerely apologize that this happened.  Please be assured that we take safety very seriously at Sarah Car Care.  Please contact our Safety & Risk Management team at safetyandrisk@sarahcarcare.com or call us at (888) 311-8340.

We have a thorough incident response protocol in place. Each incident is documented and reviewed/investigated, we take corrective actions to prevent future occurrences, ensuring all parties involved are supported.

We take incidents very seriously. Each situation is documented and investigated thoroughly. We prioritize the safety of all passengers and implement measures to prevent future occurrences.